Returns and refunds

If your portrait isn’t what you hoped for — the file, a print or a framed one — you have 30 days to say so and get your money back. No reason needed, nothing to send back.

Find your order and it takes about a minute.

How it works

• A refund goes to your card the moment you ask — inside the 30 days, no questions. Banks show it within 5–10 working days.
• Damaged, lost or wrong — tell us and Lily reprints and reships it free, or refunds it. Your call.
• Rather have it done again? Ask, and Lily starts over on the portrait at no cost.
• We never ask for the piece back. Keep it, pass it on, recycle it.
• Digital files too: the 30 days run from the day you bought it.

Anything else — or an order older than 30 days — email Lily with your order number. The date is a rule, not a wall.