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Processing Time: Your custom watercolor portrait will be hand-painted digitally within 1-3 business days of receiving your photo and order details.
Delivery Method: Digital files are delivered via email as high-resolution JPG files, perfect for printing, sharing digitally on social media or as screensavers.
What You’ll Receive: One digital file sized for standard printing (typically 8×10 or as specified in your order).
Processing Time:
Custom painting: 1-3 business days
Printing and framing: 1-2 business days
Total time before shipment: Approximately 2-5 business days
Shipping:
All physical orders ship from North Carolina with tracked shipping
Domestic (US) delivery: 3-7 business days after shipment
International delivery: 7-21 business days after shipment (depending on location)
You’ll receive tracking information via email once your order ships
Packaging: Each framed portrait is carefully packaged with protective materials to ensure it arrives in perfect condition.
We offer a 30 day money-back guarantee – if you’re unhappy with the final portrait for whatever reason – we’ll refund your order fully.
Before we start painting: If you need to make changes to your photo or order details, please contact us immediately. We’re happy to help before the artwork process begins.
Damaged or Defective Items: If your framed portrait arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We’ll arrange for a replacement at no additional cost.
Quality Concerns: We stand behind the quality of our work. If you’re unsatisfied with the print or frame quality (not the artwork itself), please reach out within 7 days of delivery.
Custom Artwork: Since each portrait is custom-created based on your specific photo, we cannot accept returns due to dissatisfaction with the artistic interpretation. We recommend reviewing our portfolio and examples before ordering to ensure our style matches your expectations.
We want you to love your portrait! Here’s our revision policy:
One round of minor revisions is included with every order (adjustments to colors, background, or small details)
Revision requests must be submitted within 48 hours of receiving your initial preview
Major changes (different pose, different photo reference) cannot be accommodated after painting has begun
If you have any questions about delivery, returns, or your order status, please don’t hesitate to contact us. We’re here to help make your experience as smooth as possible!